About ASC Electrical Energy Solutions

At ASC Electrical Service LTD, we take all complaints seriously. 

This procedure ensures any issues or concerns are handled promptly, fairly, and transparently, with the aim of reaching a satisfactory resolution for all parties involved.

You can make a complaint using any of the following methods:

• Email: ascelectricalservices@outlook.com
• Phone: 07960658058
• Post: ASC Electrical Service LTD, 58a Riverside Drive, Hambleton, Poulton-Le-Fylde, Lancashire, FY6 9EB
• In person: Please contact us to arrange a suitable time to speak with a manager.

• Your name and contact information
• A clear summary of the issue
• Relevant dates, names, and any supporting documents or photos
• What you would like as a desired outcome or resolution

We will acknowledge your complaint within 3 working days of receiving it.

A member of our management team will investigate the complaint thoroughly. We may contact you for further information or clarification during this process.

We aim to provide a written response within 10 working days. If the issue requires more time to investigate, we will update you and provide a revised timescale.

If you are not satisfied with the initial outcome, you can request a review. Your complaint will then be escalated to a director of ASC Electrical Service LTD, who will conduct a further review.

A final decision will be provided within 15 working days of the escalation. This decision will be considered final.

All complaints are handled confidentially. Only staff directly involved in resolving the complaint will have access to relevant information.

We use all complaints as opportunities to improve our services, processes, and customer satisfaction.